Tell us more about your laser and we will provide the support you need!
Our highly trained engineers have developed precise, effective and timely service packages to guarantee minimal down-time for your systems. We are available to perform emergency service calls and can offer you even more protection with our service packages. We offer the largest network of service engineers across North America. Our experience and extensive network make Directed Light your single, trusted source for mission-critical laser components, supplies and personalized service for your medical laser and IPL (Intense Pulsed Light) along with industrial or scientific laser systems.
Our services include technical support for industrial, scientific and medical lasers including emergency and standard preventative maintenance agreements. We provide on-site or in-house maintenance and repair, including fiber repair service, pump chamber restoration, Nd-YAG, Alexandrite, Erbium, Holmium and Ruby rod repairs, in-house repair for laser supplies and systems.
Our experienced field engineers provide full system support including components, repairs and technical assistance. We have a 100% success rate resolving laser issues and our software and hardware upgrades will enhance your system with improved reliability. Our emergency service technicians will also be sure to inspect cooling, water quality, temperature and flow to reduce further costs of operation and maintenance.
Directed Light has comprehensive support and service for various laser systems and stocks a large array of replacement components, such as laser flash lamps, laser head components, gold cavities, di-filters, flow tubes, particle filters, mirrors, q-switches, lamp power supplies, rf-drivers, and more.
The service package can contain regular full system evaluations and preventive maintenance with tasks designed to best meet your laser needs and will be priced according to what your laser needs require—instead of a set price that includes services you do not need. This includes, but is not limited to, optical inspection, optical cleaning and alignment, factory specified power output verification, laser beam stability calibration, laser operating mode review and calibration, Galvanometer motor adjustment, mirror cleaning, replacement and calibration, F-Theta lens inspection and cleaning, and optical scan head inspection and field calibration. We support all major makes of industrial and scientific OEM laser systems.
Our laser is over 10 years old, and the original manufacturer no longer exists. Directed Light has kept our laser system running as if it were new. I can’t stress enough the impact of Directed Light on the success our business. Keep up the great work!
For over two decades Directed Light has supported the laser industry with expert technical assistance, an extensive inventory of mission-critical components and outstanding customer service. They are an excellent source for older components that the original manufacturer no longer produces.
I have known Neil Ball for decades and interacted with him on conference preparations, laser exhibitions, laser industry associations, and specific laser application challenges. His extensive industry knowledge and experiences are among the best in our laser community.
Important: No contract is necessary for standard service calls. Both our standard service and our service packages are based on a standard rate for labor and travel for service. Please contact us to learn about the benefits of our full service and/or preventative maintenance packages.
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